UK Delivery Options

International Delivery

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient.

Order Processing

All orders are processed within 1–2 business days of payment being received. Orders placed after 2pm on Friday will be dispatched the following Monday.

You will receive a dispatch confirmation email with your Royal Mail tracking number as soon as your parcel leaves us. For any shipping queries, contact orders@purplebamboo.co.uk.

Protective Packaging

Every Purple Bamboo order is carefully wrapped in tissue paper, protective foam padding and a biodegradable outer box. Crystals and fragile items receive additional cushioning to ensure they arrive safely and beautifully.

All packaging is plastic-free and fully recyclable.

Gift Orders

Ordering a gift? Select Gift Wrapping at checkout (coming soon) or mention it in the order notes and we will include a handwritten gift card and omit any pricing from the packing slip.

How to Return an Item

1. Contact us first — email orders@purplebamboo.co.uk with your order number and reason for return. We will respond within 2 business days with a return authorisation.
2. Pack your item securely — use protective padding and, where possible, the original packaging. Purple Bamboo cannot be held responsible for items damaged in transit on the return journey.
3. Post your return — send to the address provided in your return authorisation email using a tracked service. We recommend keeping proof of postage.
4. Receive your refund — once we receive and inspect your return (typically within 2 business days of receipt), your refund will be processed to your original payment method within 5–10 business days.

Return Conditions

To be eligible for a return, items must be:

• Returned within 60 days of the delivery date
• In their original condition, unworn and undamaged
• Accompanied by proof of purchase (order number or receipt)

We cannot accept returns on personalised items, digital downloads, or items that have been deliberately damaged. Sage bundles and incense products cannot be returned once opened for hygiene reasons.

Damaged or Faulty Items

If your item arrives damaged or faulty, please email orders@purplebamboo.co.uk within 7 days of receipt with a photo of the damage. We will arrange a free replacement or full refund at no cost to you — including return postage.

Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrectly sent. We recommend using a tracked service as we cannot be responsible for parcels lost in transit.

Treatment Bookings

Bookings may be cancelled or rescheduled up to 48 hours before your appointment for a full refund. Cancellations within 48 hours are non-refundable but can be rescheduled once at no charge. No-shows are non-refundable. To cancel or rearrange, email help@purplebamboo.co.uk.